PCMC Coordinators – transitions

Many Intermountain Spina Bifida Support Group members visit the Spina Bifida Clinic at Primary Children’s Medical Center in Salt Lake City. PCMC’s liason with the ISB support group, Tamara Atwood, will be leaving in February 2011 and Nina Goldstein will be taking her place. During the transition, they offered up for blog readers a few answers and insights…

ISB: How does the Spina Bifida Clinic work?

Tamara: Spina Bifida Clinic is scheduled three Friday’s a month and offers a chance for patients to come in and visit with all of the doctor’s they need to see in one long chunk of time, rather than traveling to several separate doctor’s appointments. It is held from 8:30am to noon Friday mornings in our outpatient clinic.

ISB: What is your role at the Spina Bifida Clinic?

Tamara: The role of office coordinator in the Spina Bifida Clinic involves scheduling patients, tests, studies, etc. We also answer records requests, get prescription requests to Paula, and  other tasks pertaining to patient care.

ISB: Tamara, tell us about the transition occurring between you and Nina.

Tamara: The transition between Nina and I will take place at the beginning of February. I am having a baby in a few weeks and will be leaving Primary Children’s.

It’s been a pleasure working in this position. I’ve enjoyed getting to know our patients and their parents through this last year and a half, and will miss working with all of you wonderful families. Nina will take good care of all of you!

ISB: Nina, tell us about your previous experience at PCMC… what are you bringing to the new role.

Nina: I have been in the Outpatient Deptartment for almost six years navigating through many departments. Most recently in the role of Sleep/EEG Lab scheduler. My understanding of how each clinic/dept. runs will be instrumental in getting appointments scheduled in these clinics such as:  Sleep Studies, EEG’s, ENT etc.  I enjoy working with families in providing  them with coordination of care.  I have experience working with Paula and Dr. Thompson through the Neurology Department scheduling both Inpatient and Outpatient studies.

I look forward to getting to know our patients and their parents.  I will be much slower than Tamara in the beginning but hope to be up to speed in a short amount of time!

ISB: What advice for families do you have to make the clinic visit an enjoyable one?

Tamara/Nina: Know beforehand that clinic goes until noon. The doctors have 15-20 patients to see in a short amount of time and we try our hardest to get all of your healthcare providers in to see patients in a timely manner. This will make your clinic experience a lot better, we promise.

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